Customer Care
Returns & Exchanges
Raising a Concern
Reach out to our team within 3 days of delivery for any concerns about your order — we're happy to help with exchanges on eligible pieces.
Made-to-Order & Customised Pieces
Because these pieces are cut and finished specifically for you, they are generally not eligible for exchange unless there is a genuine manufacturing concern.
Complimentary Alterations
Many pieces already include complimentary basic alterations — before requesting an exchange for fit, ask our styling team whether an alteration can resolve it.
How to Start
Message us on WhatsApp or email our support team with your order number and a short note about the concern, and we'll guide you through the next steps.